Gasser Younis Zakaria

Account ManagerFull Time

Customer Service RepresentativeFull Time

• Job Details:Managed customer calls efficiently in a fast-paced call center environment. Delivered fast and friendly service regarding questions and service complaints. Followed up with customers to offer additional support and check resolution satisfaction. Maintained customer satisfaction by addressing customer needs and resolving concerns. Started as a chat agent for 7 month's till got promoted to join the follow-up team where I used to be specialized on handling the extremely frustrated customers only to get the best survey from them After 4 month's in the follow-up team I got promoted again to act as team leader for 2 month's till the department got closed so I supported the complaint,escalations and mail for almost 4 month's