Gasser Ibrahim

Service Delivery DirectorFull Time

• Job Details: Turned around the failure to success through leading the challenging Vodafone EG Remedy Replacement project as the Project Director practicing agile (using Jira)  Transforming a financially losing project into a profitable project in just 8 months  Secured change requests amount that are 9 times the original value of the project  Leading a major part of the strategic transformation into DevOps (OpenShift by Red hat) using Vodafone's private Cloud  Part of the rotating Deputy CEO committee giving strategic input for the whole organization

Operations Director, Senior Application ManagerFull Time

• Job Details: Achieved tight service operations targets (SLA/KPIs) in Lebara KSA leading as the project director and application manager  Implemented the processes for all aspects of MS transition and operations such as incident management, change management, event management, problem management and so on using ITIL 2011 best practices  Led a multicultural/multi-geographical team of 45 engineers across India, Saudi Arabia, and China enabling Lebara to triple the subscribers count within one year  10 months Achievements: o Reconciliation with 100+ Roaming Partners o Moving 120 consumer products to production (minimum Time to Market) o Implementing more than 100 marketing campaigns o More than doubling Lebara’s revenues

Project Delivery Manager, Testing ManagerFull Time

• Job Details: Slashed cost and duration by 40% of the testing activity of Viva Bahrain BSS Oracle Stack upgrade project using testing automation  Secured the project closure activities within 4 weeks handing over from project to MS smoothly with minimal service impact  Led the high-level scoping activities for Telecom Egypt BSS opportunity by revising the Scope of Work and finalizing the functions list. Huawei won the bid