Gandhi Hatouka

Strategic Account Growth Manager

• Job Details:Led customer success and sales strategies, driving a 35% increase in retention and $3.75m ARR growth. Spearheaded customer experience (CX) initiatives, improving NPS from 50 to 70 within 12 months. Managed strategic sales pipelines and renewals, ensuring 90% client retention through proactive engagement. Developed account expansion and growth strategies, increasing upselling revenue by 20%. Created and executed data-driven business reviews, optimizing customer health metrics.

Strategic Partnership Manager

• Job Details:Developed and executed customer success frameworks, reducing churn by 15% while expanding key accounts. Led strategic sales initiatives, generating a 40% revenue increase from partner-led deals. Managed C-level relationships to enhance customer engagement and long-term partnerships. Championed CRM implementation (HubSpot, Zoho) to streamline customer engagement and analytics reporting.

Sr. Sales Consultant

• Job Details:Led sales and customer success, optimizing account retention and revenue growth. Designed and executed strategic sales growth plans, driving $2m in ARR from existing customers. Implemented customer satisfaction programs, improving CSAT scores by 15% across enterprise clients.