Gana Hossam

Customer service agentFull Time

• Job Details:Gained practical experience in customer service by handling a wide variety of customer needs, including billing issues, technical support, service inquiries, and complaints. Managed all types of customer situations with professionalism—ranging from basic inquiries to complex service problems—ensuring satisfaction and timely resolution. Learned to use internal systems (CRM and support tools) to document interactions and track cases efficiently. Developed strong communication and problem-solving skills through daily customer interactions in both English and Arabic. Adapted quickly to a fast-paced telecom environment, meeting performance targets such as response time, accuracy, and customer satisfaction. Worked as part of a supportive team, coordinating with other departments to ensure effective solutions for customers.