Basic Info

Gamal Elhanafy

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support at Dr.Engy online Courses

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains database by entering new and updated customer and account information.


Company Details

Dr.Engy online Courses

Cairo, Egypt

1-10 employees

Education

http://www.dr-engy.com/

Jan 2016 to present (1 year 6 months)
Accountant at Time Tours Sharm Elsheikh

Experience Details

Accountant

Accounting/Finance

Entry Level

Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information.
Recommends financial actions by analyzing accounting options.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing data base backups.


Company Details

Time Tours Sharm Elsheikh

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

http://www.timetourssharm.com/?lang=

Jan 2012 to Jan 2016 (4 years)

Education

Archaeology in Archaeology

Education Details

Archaeology

Archaeology, Egyptology

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2009

Certifications

Modern Accounting
Dec 2015

Certificate details

Modern Accounting

Dec 2015

A

N/A

1399/16

Arab academy for science and technology and maritime transport Alexandria

N/A

Training and Courses

Soft skills program at Information Technology Institute ITI
Apr 2009

Training/Course Details

Soft skills program

Apr 2009

Information Technology Institute ITI

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAdobe PhotoshopAnalyticalArabicArchaeologyBooksComputer SkillsCreativeCustomer ServiceCustomer SupportCustomer-orientedEducationEgyptologyEnglishFinanceGPSInformation Technology (IT)InsuranceInternetMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointModern AccountingOnline Business As A FreelancerPlannerReadingSocial MediaSoft Skills ProgramSupportSupportiveTravel And TourismTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Advanced

: High

:

5-7 years

GPS

GPS

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Advanced

: High

:

1-3 years

Customer Support

Customer Support

: Advanced

: High

:

1-3 years

Online Business as a freelancer

Online Business as a freelancer

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Planner, Customer-oriented, Creative, Supportive

Online Presence

https://www.facebook.com/gamal.elhanafy.1

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