Gamal Mohamed Hegazi

It Support SpecialistFull Time

• Job Details:• Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Repairing and replacing equipment as necessary and testing new technology • dealing with problems for hardware, such as servers, computers and printers, and software programs • Asking question about the problem and explaining solution. • Updating knowledge bases with details of common problem. • Using AD to adding,removing,extend and unlock account. • Run diagnostic programs to resolve problem . • Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email. • passing calls to a team of 2nd line support analysts if the problem is more complex. • Assist in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member . • Make Troubleshooting for new software and hardware componente

BancassuranceFull Time

• Job Details:Deal with the banks partners and manage bank & company relationship efficiently. • Achieve monthly sales target. • Conduct sales meetings with prospect clients. • Provide after-sales service to existing customer

Junior Property ConsultantFull Time

• Job Details:Interview clients to determine what kinds of properties they are seeking. Visit properties to assess them before showing them to clients Follow up with all new client