Gamal Zakria

Customer Support Representative

• Job Details:Provided excellent customer service and support to over 500 customers over the course of employment. Greeted customers in an efficient and professional manner, building strong relationships to ensure repeat business. Responded to customer inquiries in a timely, accurate, and professional manner. Resolved customer complaints in an effective and diplomatic manner. Helped develop and implement customer service policies and procedures. Utilized product knowledge to answer customer questions.

Sales and Accounting Supervisor

• Job Details:Supervised and trained a team of 5 junior accountants. Ensured the monthly financial close on specified dates. Collaborated with cross-functional teams and assisted in preparing the budget and financial forecasting, achieving a 98% percentage over two years. Helped clients choose the right product for them. Provided accurate information such as product features, prices, and after-sales services. Prepared various promotional offers. Supervised the consistency of storage operations and quantities offered. Coordinated with the retail sales team to provide excellent customer service. Managed warehouses, sorting and organizing products in required quantities.