Gamal Tarek
Training & Quality Manager
Maadi, Cairo, EgyptWork Experience
Quality Assurance CoordinatorFull Time
Jun 2021 - Jul 2022 -1 yr, 1 month
Egypt , Giza
- Job Details:- Ensuring the delivery process completion within the promised time to the customers, through an extensive coordination with the partners. - Supporting partners technically when required to ensure that all the technical solution are provided. - Providing operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement. - Providing support for the team on daily subtasks & projects to identify next area of growth.
Solutions Center RepresentativeFull Time
Jan 2020 - Feb 2021 -1 yr, 1 month
- Job Details:Handling US & Canada Clients for E-commerce corporation based in the United States. Handling Inbound/Outbound Calls, Emails and Live Chat.
SME Account AdvisorFull Time
Vodafone UK
Nov 2018 - Oct 2019 -11 months
- Job Details:- Handling Business Clients ( Companies, Embassies and Banks ) in UK & Ireland regarding Billing Issues, Migration Issues, New Connections, Technical Issues, Escalations, Transfer of Ownership and Handling Business Emails.
Billing Account Advisor at Vodafone UKFull Time
Vodafone UK
Nov 2017 - Nov 2018 -1 yr
- Job Details:Handling Pay Monthly Clients Billing Issues, Refunds, Payments and Bank Transfers.
Education
Bachelor's Degree in Law
Mansoura UniversityJan 2021
Achievements
Got recognized as one of the top achievers in Vodafone UK SME Account and received a certification from the head of the account in England who visited our site and celebrated with the top agents in the account
Languages
English
Fluent