GI

Gamal Ibrahim

Service Delivery Lead at Sutherland Global Service Limited

Egypt

Work Experience

  • Service Delivery Lead

    Sutherland Global Service Limited

    Feb 2024 - Present -1 yr, 5 months

    Egypt

    • Job Details:Oversee the quality and efficiency of customer service operations for Comcast Xfinity, managing a team of more than 20 account associates.

  • Virtual Training Facilitator

    Sutherland Global Service Limited

    Oct 2023 - Feb 2024 -4 months

    Egypt

    • Job Details:Trained and coached new hires and existing staff on best practices and procedures of customer service.

  • Account Associate

    Sutherland Global Service Limited

    Mar 2023 - Oct 2023 -7 months

    Egypt

    • Job Details:Handled billing, retention, and sales for Comcast Xfinity customers.

  • Customer Support Representative

    Amazon

    Jan 2019 - Apr 2021 -2 yrs, 3 months

    Egypt

    • Job Details:Handled customer service for a Chinese seller's Facebook pages, managing customer inquiries and sales.

    • Education

    • Bachelor's Degree in Marketing

      Alexandria University (ALEXU)

      Jan 2017 - Jan 2021 - 4 yr

    Skills

    • Time Management
    • Leadership
    • Critical Thinking
    • Team management
    • Multi-Tasking
    • Service Delivery
    • Sales Management
    • Team motivation
    • Teamwork
    • Effective communication
    View More

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    • Italian

      Beginner
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