Gamal Abd El Nasser Hemeida

Concentrix

• HSBC Team leaderFull Time

  Oct 2023 - Present -1 yr, 9 months

  • Job Details:HSBC Team leader
• Customer Service Team LeadFull Time

  Jan 2023 - Present -2 yrs, 6 months

  Egypt

  • Job Details:Responsible forthe day-to-day supervision of a group of callcenter associates. Identify performance related issues, develop an action plan for improvement, implementcorrective action Provide subject matter expertise in handling escalated customer issues as needed Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls