
Gamal Elsayed
Protocol and Public Relations Manager & Personal Assistant | House Manager at His Excellency. Sheikh Saleh Kamel
10th of Ramadan City, Cairo, EgyptWork Experience
Protocol and Public Relations Manager & Personal Assistant | House ManagerFull Time
His Excellency. Sheikh Saleh Kamel
Dec 2019 - Present -5 yrs, 7 months
Saudi Arabia , Jeddah
- Job Details:In charge of H.E. office and palace. Providing quality, proactive and consistent VIP customer service. Managing hotel’s booking, reservations, customers’ arrivals/departures, assisting with air freight. Managing/reviewing the mailbox, and all the type of phone call responsible for arranging and coordinating daily and annual schedule, meetings, and travel trips, flight reservations, events. Supervising and Provide the Optimum Training to the staff and secretarial team consisting T of 20 members and the medical sta
VIP Guest Relation Executive- FOFull Time
Regent Porto Montenegro Hotel IHG.
Nov 2018 - Dec 2019 -1 yr, 1 month
Serbia and Montenegro
- Job Details:Provided expert assistance for all High-Profile and VVIP Guests, especially from the Royal Families. ▪ Responsible for all Guest Relations and full support for the Concierge team ▪ Coordinated VIP suite guest rooms and all concerned departments to fulfill guest needs/requests ▪ Performed operations like check-ins / check-outs, update profile, room reservations, requests, payment, verify and adjust billing, activate room keys, process check-out on the hotel Opera system ▪ Delivered high level of guest service, hosted and welcomed all guests in gracious and polite manner ▪ Professionally took care of guests' requests and efficiently liaised with respective departments: laundry, wake up call, spa bookings, concierge and any special requests ▪ Followed guests’ requests until they are completed, and up to a positive guest satisfaction feedback
Education
High School - International Baccalaureate
hospitalityJan 2006
Achievements
Accomplished International Hospitality professional, who successfully worked at leading global luxury hotels (i.e. Regent, Marriott, Savoy, Sheraton, Hyatt) across Europe, Middle East and Africa.
Languages
Arabic
FluentEnglish
FluentItalian
AdvancedRussian
Advanced
Training & Certifications
Person-In-Charge Award ( PIC )
TSI-QS-PIC-PL316197 / TSI Quality Services- UAE·2019True Hospitality Service Skills
Regent Porto Montenegro Hotel,·2019Emergency first aid
Dubai Corporation for Ambulance Services - UAE·2018ESSENTIAL SKILLS FOR SUPERVISORS & MANAGERS
Marriott International·2018EXPRESS YOURSELF
Marriott International·2018