profile-img

Gamal Elsayed

Protocol and Public Relations Manager & Personal Assistant | House Manager at His Excellency. Sheikh Saleh Kamel

10th of Ramadan City, Cairo, Egypt

Work Experience

  • Protocol and Public Relations Manager & Personal Assistant | House ManagerFull Time

    His Excellency. Sheikh Saleh Kamel

    Dec 2019 - Present -5 yrs, 7 months

    Saudi Arabia , Jeddah

    • Job Details:In charge of H.E. office and palace. Providing quality, proactive and consistent VIP customer service. Managing hotel’s booking, reservations, customers’ arrivals/departures, assisting with air freight. Managing/reviewing the mailbox, and all the type of phone call responsible for arranging and coordinating daily and annual schedule, meetings, and travel trips, flight reservations, events. Supervising and Provide the Optimum Training to the staff and secretarial team consisting T of 20 members and the medical sta
  • VIP Guest Relation Executive- FOFull Time

    Regent Porto Montenegro Hotel IHG.

    Nov 2018 - Dec 2019 -1 yr, 1 month

    Serbia and Montenegro

    • Job Details:Provided expert assistance for all High-Profile and VVIP Guests, especially from the Royal Families. ▪ Responsible for all Guest Relations and full support for the Concierge team ▪ Coordinated VIP suite guest rooms and all concerned departments to fulfill guest needs/requests ▪ Performed operations like check-ins / check-outs, update profile, room reservations, requests, payment, verify and adjust billing, activate room keys, process check-out on the hotel Opera system ▪ Delivered high level of guest service, hosted and welcomed all guests in gracious and polite manner ▪ Professionally took care of guests' requests and efficiently liaised with respective departments: laundry, wake up call, spa bookings, concierge and any special requests ▪ Followed guests’ requests until they are completed, and up to a positive guest satisfaction feedback
  • Pre-opening SupervisorFull Time

    Marriott International

    Aug 2015 - Oct 2018 -3 yrs, 2 months

    • SupervisorFull Time

      Savoy Hotel& Resort Egypt

      Nov 2013 - Jul 2015 -1 yr, 8 months

      • Education

        • High School - International Baccalaureate

          hospitality

          Jan 2006 

        Achievements

        Accomplished International Hospitality professional, who successfully worked at leading global luxury hotels (i.e. Regent, Marriott, Savoy, Sheraton, Hyatt) across Europe, Middle East and Africa.

        Skills

        • Digital Marketing
        • Revenue Management

        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • Italian

          Advanced
        • Russian

          Advanced

        Training & Certifications

        • Person-In-Charge Award ( PIC )

          TSI-QS-PIC-PL316197 / TSI Quality Services- UAE·2019
        • True Hospitality Service Skills

          Regent Porto Montenegro Hotel,·2019
        • Emergency first aid

          Dubai Corporation for Ambulance Services - UAE·2018
        • ESSENTIAL SKILLS FOR SUPERVISORS & MANAGERS

          Marriott International·2018
        • EXPRESS YOURSELF

          Marriott International·2018
        Share this Profile