Gamal Saad Elsaka

Customer Service RepresentativeFull Time

Cabin CrewFull Time

• Job Details:- Conduct cabin crew briefings and make sure crew are updated with the latest safety and emergency procedures. - Ensure that safety procedures are maintained during the whole flight. - Manage the team in the cabin to make sure all standards and procedures are followed. -Ensure cabin crew has relevant documentation and licenses relevant for the flight. -Provide active leadership for cabin crew on and off the aircraft. -Provide Conflict management between crew and passengers where necessary. -Provide the company with crew and passengers feedback. -Suggest new idea to the company for better service and better customer experience. -Interact with the passengers during the flight to ensure they are enjoying their onboard experience. -Communicate all incidents with the purser and other cabin crew in all cabins as well as flight deck crew if necessary.

Customer Service (team Leader)Full Time

• Job Details: -To attend the customers inquires and guide them inside the Mart and provide them with the information about all stores and products available. -To handle all incoming and outgoing call. -To monitor shopping process in the Mart and supervise all services given by tenants to the customers. -To report the customer’ suggestions, requests and complaints to the management of the mall, -To follow up with the customers and make sure they are satisfied with the solutions. -To monitor the customer service team performance and provide the company with KPI reports for each customer service team member.