Gamal Sayed Ali

Total Soft Bank Ltd.

• Software Support AnalystFull Time

  Jan 2014 - Dec 2015 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:-- Deploying System applications on user environment ,controlling and monitoring System servers by using UNIX CLI. -- Preparation of Change Request Documents in the system by gathering business requirements from user and translating them to best fit system functionality. -- Worked on Customization of a new System for In-Land terminal in Oman in Gap Analysis Phase -- Providing training to clients if needed, and newly joined employees
• Software Support EngineerFull Time

  Oct 2012 - Jan 2014 -1 yr, 3 months

  South Korea , Busan

  • Job Details:Analyzing and fixing the problems of our Marine Terminal System. Trace the errors in the system if it’s related to the database or Applications. Prepare hot fix to solve the user’s problem by Understanding the new modification of the system if the user required for enhancement or add new functions. Preparation for Change Request Documents in the system by analyzing and designing the new requirement with taking in consideration the whole effects in the system.