GO
Galal Osama
Call Center Agent & CDM
EgyptWork Experience
Raya Company
Egypt
- Job Details:Handled incoming and outgoing customer calls with professionalism, managed customer data and updated records accurately (CDM tasks), resolved inquiries and complaints efficiently to improve customer satisfaction, worked in a fast-paced environment, often managing multiple tasks simultaneously.
IT Support Specialist (Remote)
Upgrade Company
Egypt
- Job Details:Provided remote technical support and troubleshooting assistance, helped clients resolve software and hardware issues, documented support cases and maintained technical records.
Freelance / Remote
Egypt
- Job Details:Moderated online communities to ensure respectful and rule-compliant engagement, created and edited compelling written content for social media, websites, and marketing materials, collaborated with teams to align content with branding and audience targeting, managed content calendars and performed keyword optimization for SEO.
Education
Bachelor's Degree in Computer Science
[your university name]