Galal Maghoula

IT Project Manager | Service Delivery Manager Infra and SecurityFull Time

• Job Details:Core Duties - Developed and initiated projects; managed costs and monitored performance. - Define and execute an information security policies, strategy and program. - Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times. - Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals. - Met project deadlines without sacrificing build quality or workplace safety. - Carried out security assessments and compliance for on premise and cloud based systems. - Improved & enhanced All the IT processes & policies based on IT governance standard and the organization been awarded for first time with ISO 20001, ISO 27001 and ISO 223001 certifications. - Managed data privacy, electronic discovery and digital forensic investigations. - Propose, plan, manage and deliver security improvements. - Enhancing the ITIL process and Service Catalog such as Security management, Risk management, problem management, Asset management, Configuration management, Change & Release management and Incident & service request management. - Coordinate the execution of Vulnerability Assessments & Penetration Tests, plan the fixing and make sure all gaps mitigated. - Effectively manage highly available complex IT Security and infrastructure environment DC & DR by Directly manage more than 15+ engineers as (Security Operation, Cloud Security, Wintel, VMware, Storage, UNIX & Linux, Oracle & SQL DB, SOC & NOC Monitoring, Backup, Network, Antivirus, patching and Helpdesk End User). - Acting as IT Technology advisor, IT operations manager, Service delivery manager, and Project manager. - Design and maintain the Security and Infra IT Architecture and Infrastructure framework. - Oversee identity and access management of all projects. - Effectively manage both onshore and offshore IT resources and relationships with 3rd-party vendors.

IT Operations Manager | Service Delivery ManagerFull Time

• Job Details:Core Duties - Effectively manage highly available complex IT infrastructure with 24/7 availability of the Data Centers and Server Rooms by Directly manage and responsible for more than 20+ engineers covering all IT infrastructure departments Such as (Wintel, VMware, Microsoft Exchange, Storage, UNIX & Linux, Oracle DB, SQL DB, NOC Monitoring, Datacenter, Backup, Network, Security, Antivirus, patching, SharePoint, and middleware team). - Managing, maintaining and enhancing the full ITIL process such as the Risk management, problem management, Asset management, Configuration management, Change & Release management and Incident & service request management. - Handle the day to day Operations including Organize and prioritize IT tasks and projects; maintaining the KPIs, policies, processes and monthly and weekly reports. - Developing, enhancing and re-design the full ITSM service catalog and migrated from Ivanti to BMC remedi including implementing the new SLA metrics. - Acting as IT Technology advisor, IT operations manager, Service delivery manager, and Project manager. - IT advisory, managing, and part of more than 40 projects with a budget of 80+ Million AED; Projects like (BigData, API Gateway, Private Cloud, Mendix integration, E-Mail Archiving, and Backup Solution, DR Implementation, Datacenter Migration and consolidation, Firewall and Switches upgrade, Microsoft Product upgrade, Digital strategy, ITSM & ITOM tools Implementation Ticketing and Monitoring Tools with Automation. - Effectively manage both onshore and offshore IT resources and relationships with 3rd-party vendors. - Lead Audit exercises such as COBIT, ISO 20001, ISO 27001 and ISO 223001; implement, and own the process improvement activities to improve the overall Release Management processes.

IT Technical Manager | Service Delivery ManagerFull Time

• Job Details:Core Duties - Managing, Configuring and Troubleshooting Fujitsu, HP Servers, storages, tape library, and desktops. - Leading the IT enhancement and renovation of almost 21 centers around UAE for General Directorate Of Residency And Foreigners Affairs UAE (Such as Amer, Tasheel, Tawjeeh, DED, and Tawasol) Budget 8 M$ and 96 engineers. - Technical contract writer and editor of the new and current contracts, including human resource and full infrastructure design upgrade and migration. - Designing and Implementing The IT Infrastructure and Security For Fujitsu Clients around the Middle East - (Such as NBAD, Central Bank of UAE, Al Jazeera, MBC, Ministry of Finance, Pacific Control Systems, - King Abdul-Aziz City for Science and Technology, Ministry of Health, BMW, GASCO, and Mitsubishi). - Remotely and Onsite Support For All HP, Fujitsu, IBM, Huawei, and Hitachi IT Products, Virtualization Products (VMware & HyperV), Storage Solutions (Such as NetApp, Fujitsu Eternus, EMC, Huawei, Hitachi, and HP), Microsoft Technologies (Active Directory, Exchange, SCCM, Share Point, DHCP, DNS).