Gabrielle Helena Millares Huldong

Global Learning & Knowledge Practitioner - Individual ContributorFull Time

• Job Details:• Facilitates distribution of IBM empployees’ accesses to the SAP Learning Hub. - Directly communicates with clients via Conference Calls (Client is Singapore based) - Segregates employees who are eligible and not eligible for access to the SAP Learning Hub - Gives Approval to those who are eligible for access to the Learning Hub - Directly communicates with global leaders with regards to access approvals for those deemed ineligible for access to the Learning Hub. • Answers issues/ concerns/ queries about the SAP Learning Hub; Content and employee accesses. • Extracts and arranges Ad-Hoc Reports for Clients, based on the SAP Learning Hub activity.

HR AdministratorFull Time

• Job Details:• Process owner for Ireland Reference Letters o Responsible for creating COE(s) for employees, ex-employees, and for third party clients of IBM Ireland. o Creates Ad-Hoc letters for those employees/ ex employees who are in need of a specific letter which is to be submitted to the Department of Social Protection in Ireland (Child Care Allowance, Family Allowance, etc.) • Process owner for Ireland Maternity o Responsible for overseeing the Maternity leave and Maternity Benefits of IBM Ireland. • Process Owner for UK Reference letters, HRA Updates, PBC Updates o Creates COE/Employment Reference letters, updating employee profiles in the HR Access Database. • Process owner for UK New Hire Evaluation - sends notifications to Managers (IBM UK) that their subordinates’ probation period end dates are near. - determines which employees are not eligible for evaluation. • Process owner for UK Working Time Opt-out - Handles requests from employee’s managers to process their Working Time Opt Outs (Overtime), and updates it in the HR Access Database. • Process owner for Ireland Assignees and Employee Data Change Requests o In charge of setting up system profiles for Assignees in to Ireland. o In charge of off boarding Assignees, once assignment has ended. o Implements employee data changes once requested. • Process Owner for UK Offer, Maternity, & LOA/ Sabbatical Letters - Creates Offer Letters for IBM UK Employees, based on requests by Recruitment, HR Partners, and Line Managers - Creates Maternity Letters for Regular, TUPE’d, and Outsourced employees. - Creates LOA/ Sabbatical Letters for employees, including LOA/ Sabbatical extensions, Ad Hoc LOA/Sabbatical Letters. • Process Owner for Ireland Access Management - Initiates Access requests for different Ireland databases - Initiates and oversees Change Control requests for Ireland databases - Revokes accesses for Ireland employees, and external processors - Facilitates bi-weekly BTIT Interlock with HR partners and IT officers from Ireland, Database Support Team (Ireland), and Payroll (Ireland). • Back Up Line Operations Manager - Acts as back up manager for the UK Team, when the Manager is on leave; handles escalations on behalf of the Manager - Conducts team huddles, creates reports of volumes for the whole team (SOB & COB) - Ensures that Team Norms are abided by the team • Double Hatted for IBM EMEA and GBS Learning & Knowledge Teams - Double hatted for EMEA processes (above), and for Learning processes from April 2015 to May 2015.

Senior EDM AssociateFull Time

• Job Details:• Updates/ manages employee data on HRIS (Oracle/ PeopleSoft), mainly for Vacations process (correcting and updating of employee Vacation hours, Vacation accrual payouts, leave and benefit plans). • Assists in solving and tracking of cases/escalations regarding the Vacations process, and its methodology. • Sole processor of the Survivor Support Process (Discount Card Eligibility/ Unused Vacation Payout for surviving spouses of deceased employees). • Partial processor of ARIBA ECFs (Employee Location/Store Transfers, Compensation Changes, Promotions & Demotions). • Partial processor of New Hires and Rehires (Uploading new employee data, and updating recently acquired data from former employees, if need be). • Took charge of various Account Projects, namely: o Supervisor ID Changes for more than 200 employees o EWFM ID (Payroll Plan) Changes for more than 400 employees o Correction of Vacation Hours for more than 100 employees o Project NY Wage (Manually processed Notice and Acknowledgement of Payday and PayRate forms for more than 500 New York employees) o CA Tax Credit Matching Project (Processed Tax forms for more than 200 California employees) o PTO Eligibility Project (Manually checked employee vacation plan eligibility for CVS employees, to see if they are all enrolled in the correct leave plan, or not.) o Address Changes for more than 50 employees.