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Gehad Qassem

Telesales Agent

Downtown, Cairo, Egypt

Work Experience

  • Telesales AgentFull Time

    Raya Contact Center

    Dec 2021 - Mar 2022 -3 months

    Egypt

    • Job Details:- Converting customer inquiries into sales opportunities - Providing market research through outbound calls - Present, promote and sell services using solid arguments to existing and prospective customers to achieve agreed sales targets - Establish, Maintain & grow relationships with customers - Determine potential customer's needs and wants, making suggestions as appropriate
  • Customer Service RepresentativeFull Time

    Aramex

    Oct 2020 - Jun 2021 -8 months

    Egypt

    • Job Details:-Handling Customers over the phone and solving their issues and inquiries in a professional manner, Meets defined KPIs including NPS and sales Using time proactively and efficiency to deliver on service targets Perform other job-related duties or tasks defined by the supervisor resulting from assigned tasks. -Empower customer susing business commission reporting and measurement techniques. -Using time proactively and efficiency to deliver on service targets. -Perform other job-related duties or tasks defined by the supervisors or resulting from assigned tasks
  • Education

    • Bachelor's Degree in law

      Cairo University (CU)

      Jan 2020 

    Verified Badges

    Technical Badges:

      Skills

      • Communication skills
      • Data Communication (DC)

      Languages

      • English

        Intermediate

      Training & Certifications

      • Job Placement and Training

        EFE·2022
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