GABER ABDELMONEIM SOLIMAN

Web Chat Advisor

Haram, Giza, Egypt

Aug 2023 - Oct 2023 -2 months

Egypt , Cairo

Job Details:Responded promptly to customer inquiries via webchat. Assisted users in navigating website features and resolving issues. Documented and escalated technical issues to the appropriate department. Provided accurate and timely information about products or services. Collaborated with team members to ensure consistent and high-quality customer support. Resolved customer complaints and worked towards customer satisfaction. Updated customer profiles and records with relevant information. Adhered to company policies and procedures during all interactions. Participated in ongoing training to stay informed about product updates and improvements.

Dec 2022 - Apr 2023 -4 months

Egypt , Cairo

Job Details:Provided technical support to customers via inbound calls, addressing their inquiries and troubleshooting issues precisely. Demonstrated expertise in diagnosing and resolving hardware and software-related issues, ensuring timely resolution. Documented detailed and accurate information regarding customer interactions in the CRM system for future reference and analysis. Collaborated with cross-functional teams to escalate complex technical issues and expedite resolutions, maintaining a seamless customer experience. Participated in regular training sessions to stay abreast of product updates and enhance technical knowledge. Implemented proactive measures to identify and address recurring technical issues, improving overall service. Assisted in creating and updating support documentation, ensuring it remains comprehensive and up-to-date. Adhered to key performance indicators (KPIs) and service level agreements (SLAs) to meet and exceed customer satisfaction goals.

Bachelor's Degree in Accounting
Misr University for Science and Technology (MUST)
Jan 2021