Basic Info

Mohamed Fahmi Ibrahim

15 years

El Obour, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Assistant Front Office Manager at Makadi Palace Hotel 5*

Experience Details

Senior Assistant Front Office Manager

Operations/Management, Tourism/Travel

Experienced (Non-Manager)

• Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude
• Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency
• Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies
• Review designated in house guest list and be familiar with guest names, room location, special requests and profile history
• Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards
• Maintain an awareness of competitor’s services and rate structure by conducting frequent comparisons of the Guest Service Departments.


Company Details

Makadi Palace Hotel 5*

Hurghada, Egypt

More than 1000 employees

Travel and Tourism

http://www.redseahotels.com/index.php?id=97

Aug 2013 to May 2016 (2 years 9 months)
Assistant Front Office Manager at Makadi Palace Hotel 5*

Experience Details

Assistant Front Office Manager

Operations/Management, Tourism/Travel

Manager

N/A


Company Details

Makadi Palace Hotel 5*

Hurghada, Egypt

More than 1000 employees

Travel and Tourism

www.redseahotels.com

Aug 2010 to Jul 2013 (2 years 11 months)
Desk Manager at Makadi Palace Hotel 5*

Experience Details

Desk Manager

Operations/Management, Tourism/Travel

Manager

N/A


Company Details

Makadi Palace Hotel 5*

Hurghada, Egypt

More than 1000 employees

Travel and Tourism

www.redseahotels.com

Jun 2009 to Jul 2010 (1 year 1 month)
Desk Supervisor at Makadi Palace Hotel 5*

Experience Details

Desk Supervisor

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Makadi Palace Hotel 5*

Hurghada, Egypt

More than 1000 employees

Travel and Tourism

www.redseahotels.com

Apr 2008 to May 2009 (1 year 1 month)
Senior Receptionest at Makadi Palace Hotel 5*

Experience Details

Senior Receptionest

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Makadi Palace Hotel 5*

Hurghada, Egypt

More than 1000 employees

Travel and Tourism

www.redseahotels.com

Mar 2007 to Apr 2008 (1 year 1 month)

Education

BCom in Faculty of Commerce (Accounting)

Education Details

BCom

Faculty of Commerce (Accounting)

Mansura University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Mansura University
1998 - 2002

Training and Courses

Training/Course Details

Train The Trainer

Feb 2014

International Developments Ireland

N/A

Training/Course Details

Leadership

Jul 2013

IDI (International Development Ireland

N/A

Training/Course Details

Front office skills

May 2012

IDI (International Development Ireland

N/A

Training/Course Details

IDI Hospitality Managment

Apr 2012

IDI (International Development Ireland

N/A

Training/Course Details

IDI Service Excellence

Mar 2012

IDI (International Development Ireland

N/A

Training/Course Details

IDI Human Resource

Feb 2012

IDI (International Development Ireland)

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssistant Front Office ManagerBusiness-orientedDesk ManagerDesk SupervisorDriving The CarEnglishExecutorFaculty Of Commerce (Accounting)Fidelio 07.13Fidelio 6.2Fidelio Suite 8FishingFront OfficeFront Office SkillsGermanIDI Hospitality ManagmentIDI Human ResourceIDI Service ExcellenceInternetLeaderLeadershipManagementMicrosoft ExcelMicrosoft OutlookMicrosoft WordMusicPro Master SystemProblem SolverRussianSenior Assistant Front Office ManagerSenior ReceptionestSportTVTeam PlayerTourismTrain The TrainerTravelTravel And TourismTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

5-7 years

Internet

Internet

: Advanced

: High

:

5-7 years

Pro master system

Pro master system

: Advanced

: High

:

3-5 years

Fidelio 6.2

Fidelio 6.2

: Advanced

: High

:

1-3 years

Fidelio 07.13

Fidelio 07.13

: Advanced

: High

:

1-3 years

Fidelio Suite 8

Fidelio Suite 8

: Advanced

: High

:

1-3 years

Fields of Expertise

Front Office

Front Office

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Executor, Leader, Business-oriented, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-fetouh-b41456113?authType=NAME_SEARCH&authToken=Cp_3&locale=en_US&srchid=5075229721467536500144&srchindex=7&srchtotal=33&trk=vsrp_people_res_name&trkInfo=VSRPsearchId:5075229721467536500144,VSRPtargetId:475882465,VSRPcm

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