Fouad Adel Fouad
IT,IT Support , IT Senior , Help Desk
Helwan, Cairo, EgyptWork Experience
Senior System AdministratorFull Time
Berlitz
Jan 2018 - Dec 2020 -2 yrs, 11 months
Egypt , Cairo
- Job Details:Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and database performance Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Technical SupportFull Time
TECHNOBIZ
Apr 2015 - Apr 2017 -2 yrs
Egypt , Cairo
- Job Details:o Responsible for diagnosing& resolving hardware, software & end users problems. o Developing the infrastructure and systems to meet the company’s needs. o Working within a TCP/IP network environment, Ethernet Involved in the rollout of software updates and patches. o Configuring and managing backup & restore procedures. o Maintaining a wide range of computer hardware and software programmer. o Monitoring Status of SST machine and stick with SLA down time. o Deploying new hardware, backups & evaluating new software & security risks. o In depth knowledge of Microsoft Windows client operating systems, XP, Vista Windows.
Education
College Diploma in Network Infrastructure and Linux OS Professional
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2016 - Jan 2017 - 1 Year
BCS in Information System
Higher Institute of Advanced StudiesJan 2013 - Jan 2010 - 36 Month
High School - Thanaweya Amma
Zahraa HelwanJan 2009
Achievements
Network Infrastructure and Linux OS Professional Diploma Arab Academy for Science, Technology and Maritime Transport
Skills
- network
- Computer Skills
- Internet
- Windows Server
- Troubleshooting
- Microsoft Office
- Leadership
- Windows Server
- Microsoft Visio
- Vmware
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Network Infrastructure and Linux OS Professional
Arab Academy for Science, Technology and Maritime Transport·2017CCNA Collaboration
Arab Academy for Science, Technology and Maritime Transport·2017CCNP Troubleshoot
Arab Academy for Science, Technology and Maritime Transport·2017CCNP R&S
Arab Academy for Science, Technology and Maritime Transport·2017CCNA Security
Arab Academy for Science, Technology and Maritime Transport·2016IOT
Arab Academy for Science, Technology and Maritime Transport·2016Linux Admin & Security
Arab Academy for Science, Technology and Maritime Transport·2016Cyber Security & Penetration Test
Vizual Coashing ·2016CCNA R&S
Arab Academy for Science, Technology and Maritime Transport·2016MCITP 2008
Self Study·2014