Fouad Mohammed
Hr Assistant at elsallab establishment
Badr City, Cairo, EgyptWork Experience
Hr AssistantFull Time
elsallab establishment
Nov 2023 - Present -1 yr, 8 months
Egypt , Cairo
- Job Details:1. After completing the improvement of recruitment processes, which led to reducing the time required to recruit employees by 20%, and thus the overall experience at Mustafa Al-Sallab Foundation. 2. Established and maintained effective employee relations, resulting in a logical workplace structure and 15% difference in situations. 3. I approved comprehensive training programs that significantly increased employee skills, which contributed to a 10% increase in overall growth. 4. Layered and implemented comprehensive performance systems, which contributed to fair reviews, provided constructive review, and resulted in improved employee performance for input elements. 5. Led internal diversity and inclusion, leading to a more inclusive work environment and matching employee satisfaction of 25% according to surveys.
TeamleaderFull Time
Jan 2022 - Oct 2023 -1 yr, 9 months
- Job Details:I'm working as a leading to development the percentage of confirmation and delivery to the merchant , I helping others to solve the issues of orders ,Communicate with account social media at our company to solve the problem faced by the merchant and building Team Inbound for end user to solve the problem after sale and raise the percentage of confirmation Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profitI'm working as a leading to development the percentage of confirmation and delivery to the merchant , I helping others to solve the issues of orders ,Communicate with account social media at our company to solve the problem faced by the merchant and building Team Inbound for end user to solve the problem after sale and raise the percentage of confirmation Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profi
Customer Service SpecialistFull Time
Feb 2021 - Nov 2021 -9 months
Egypt , Cairo
- Job Details:Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Provided primary customer support to internal and external customers.
Education
High School - Thanaweya Amma
الشهيد احمد راضيJan 2020
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
A course in digital marketing
.·2021English course at the Higher Institute of the Armed Forces
..·2020