Fouad Ahmed Mahmoud

TellerFull Time

• Job Details:Teller Bank Audi Egypt August 2016 – Present Job Description: Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers. Responsibilities:  Perform all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.  Introduce alternative channels to customers to reduce traffic in branches.  Process all the cash counter transactions accurately in accordance with the set objectives.  Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.  Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.  Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.  Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.  Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.  Check counterfeit currencies, checks and identities.  Adhere to the bank related the average waiting & serving time in addition to the productivity reports.