Fouad Ibarhim

Customer Service Representative (Call Center)

• Job Details:Responded to emergency and non-emergency calls, providing immediate assistance and support. Coordinated with ambulance teams to dispatch units to various locations based on urgency. Handled customer inquiries and concerns regarding ambulance services and operations. Provided accurate information and guided callers through the necessary steps in emergencies.

Delivery Coordinator

• Job Details:Supervised and coordinated delivery operations, ensuring timely and accurate dispatch of shipments. Managed a team of delivery agents, assigning tasks and monitoring performance. Communicated with clients to update them on shipment status and resolve any issues.