FE

Fouad Serag El Kemary

New Business Manager - Regional

Maadi, Cairo, Egypt

Work Experience

Bupa Global

  • New Business Manager - RegionalFull Time

    Oct 2019 - Nov 2020 -1 yr, 1 month

    Egypt , Cairo

    • Customer Engagement specialistFull Time

      Sep 2017 - Oct 2019 -2 yrs, 1 month

      Egypt , Cairo

    • SP - Support ProffessionalFull Time

      Jobs Global

      Nov 2011 - Apr 2012 -5 months

      Egypt , Cairo

      • Job Details:Answer incoming customer calls for complains, resolve issue and maintain customer satisfaction.  Activation and welcoming new customer.  Billing inquiries and resolving billing complains.  Channel feedback and shows.  Up-selling for offers and promotions for radios.  Ranked as a top performer for 2 months within the team and ranked the 2nd in Cairo site for January 2012 as a top performer as per customer satisfaction surveys

      • Education

      • College Diploma in Graphic Design

        Yatt

        Jan 2018 - Jan 2018 - 0 Month

      • College Diploma in Marketing

        American University in Cairo (AUC)

        Jan 2016 - Jan 2017 - 1 Year

      • Business Adminstration in Management

        Thebes Academy

        Jan 2005 - Jan 2009 - 4 yr

      • High School - Thanaweya Amma

        Omar Ibn Abdel Aziz Exp Language School

        Jan 2005 

      Skills

      • Insurance
      • customer services
      • Operations Management
      • Sales and Retention

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Lean Six Sigma Yellow Belt

        Brilliance Business Center ·2016

      • Professional Marketing Diploma

        AUC·2016

      • Business Writting

        Brilliance Business Center·2014

      • negotiation skills

        Brilliance Business Centre·2013
      Share this Profile