Firyal Zayan

Customer Support Representative

• Job Details:Handling incoming calls from customers looking for information or assistance. Solve customer problems that come to the company and report them if they are repeated. Alerting the company to the presence of ongoing problems with customers or conveying the bad customer experience directly to the company. Answering all customer inquiries and solving all the problems and crises they are experiencing so that the company can retain and retain customers. Providing special services and special care for important clients who constitute the company’s capital. Responding to every problem and every client in a customized manner that differs from the other client so that he can benefit from it easily and achieve his goal. Identifying the problem and need that the customer desires and meeting it before transferring it to the company and keeping their satisfaction rate as high as possible.