Fiby Zohair Noshey

supervisor senior customer advisorFull Time

• Job Details:• I am working at Qatar National Bank (QNB) as Supervisor Senior Customer Advisor : Teller from 16/12/2013 till 1-10-2016 then Senior customer advisor from 1-10-2016 till now such as : 1- Cash deposit : Taking money from the client , counting them , ensure that the amount of the money is the same amount which is written in the deposit form , entering the transaction on the system then releasing receipt from the system , print it and giving it to the client as bank evidence. 2- Cash with drawal : Ensure whether ID is valid and legal or fraud , entering the transaction on the system , verfiying the signature with the signature card on the system , counting the amount , giving them to the customer , and tell the client to sign in the withdrawal printed receipt. 3- Cheques with drawal : Examine cheque for endorsement , legality of the document (ID , passport , army ID ), verfiy other information such as date , beneficiary name , amount in letters and numbers ( they should be the same ) according to the central bank rules , verfiy the signature with the signature card on the system , taking into consideration the instructions written on the signature card either as individualy or jointly or jointly with internal proxy , and be sure that the account has sufficient fund. 4- Currency exchange: purchase transaction : Taking money (F.C) from the client , entering the transaction on the system , calculating the system automatically the F.C amount to E.G.P amount , giving it to the client after checking his ID. sale transaction : Be sure that client opened an account in our bank , presenting ID , passport , Visa , ticket , checking them well , putting into our consideration that he purchases F.C only once through 3 monthes , then signing the client on the sale transaction , verify it with the system and finally giving the amount to the client after counting it . 5- Checking cash withdrawal tool: in case of F.C withdrawal to be sure that the client withdrew maximum amount 10,000 USD per day , in case of cash deposit 10,000 USD per day and 50,000 USD per months . 6-Assisting the operation head in her tasks such as : 1)* Making the register of the bank main vault and calculating in it the cash out for each teller , cash in for each teller and the total amount. 2)* Putting money in the bank main vault under supervision of the operation head and be sure that the amount in the register is the same amount in the system and also is the same amount which is counted physically ( the three are the same ) . 3)* Making cash declaration sheet " it is sheet that contains USD , GBP , EUR , SAR amount in the main vault " and sending this sheet to the specialised departments . 4)* Monitor bank vaults to ensure that we didn't exceed the limit of our vault. 5)* Reviewing the batches of tellers to be sure that the transaction is performed in a correct way . 6)*Responding on the siron cases , reporting our reply to the compliance departement , giving them details about each case for each client such as : amount deposited of the client , source of fund according to KYC " know your customer " , legal documents as an evidence , ID clarifying his professional job . 7)* Making ICE tool ( Narval ) for cash and operation monthly and quarterly such as : deposits , cash with drawal , cheque withdrawal , currency exchange , domestic transfer , international transfer , internal transfer ...etc. 7- Resolving the client problems : Resolving the client problems according to the client position on the system and assist them to refer to the specialized positions helping them in their problems either as C.S or C.S head . 8- Informing and computing: Informing the client and computing the transaction fees if he withdrew from the counter amount less than 6,000 EGP from the counter , fees for opening current account , saving account , interest rate and past dues on loans . 9- Cross selling : Cross selling of products and services on the counter through the client transaction such as C/D's , T/D's , credit cards , insurance. 10- Teaching and Training : Teaching and training the new comers in our bank on how to handle our vault , how to lead and assist the client , how to do the transaction fully in a fast , correct and precisely way in order not to make any cash error short or over at the end of the day and teaching them how to make cross selling over the counter with out affecting the queue. 11- Assisting the other bank office departments : Assisting the other bank office departments and covering their demand such as demanding a deposit form for a specific client at a specific date . 12- Arrange money : Arrange money recieved in cash boxes in EGP , F.C and coin dispensers according to denomination . 13- Identify : Identify the transaction mistakes. If it happens , I cancel it and inform the client about the cancellation in order to sign it