Fernanda Zgorska

Head of Network Excellence

• Job Details:Led pharmacy transformation across Europe, transition from B2B to B2C model. Ensured compliance of SOW with marketing campaigns and pharmacy merchandising, supporting country managers and the new franchise framework. Collaborated with compliance, digital, marketing, finance, country managers & retail.

Secondary Care Transformation & Change Manager

• Job Details:Led the outpatient programme at the NHS board level, optimising workflows to enhance operational efficiency and patient experience across 40 specialties. Worked with C-suite, clinical, and product teams to deploy digital patient questionnaires and triage solutions, enhancing the solution adoption by 30%. Ensured alignment with company goals, KPIs, compliance and process standardisation.

Implementation Specialist

• Job Details:Trained BDMS in troubleshooting, patient pathways, and customer retention strategies. Supported customer success by onboarding users through training sessions, step-by-step guides, tailored and efficient support, ensuring a smooth adoption process.