Basic Info

Ahmed felifil

7 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Outlets and Logistics Support; at Te Data

Experience Details

Senior Outlets and Logistics Support;

Logistics/Supply Chain

Senior Management (e.g. VP, CEO)

Stock Management control, Review all locations (More than 60 CSO) stock to push
or pull orders accordingly taking into consideration capacity, minimum and maximum
order and the lead time for each order to ensure stock availability and avoid shortage.
Perform inventory transactions (move orders); Use on-hand and availability reports &
implementation considerations using ERP system.
Innovation Management: ensure on time in full launching of all new events &
Innovation with right volumes.
Monitor inventory transactions at warehouse facilities to assess receiving shipments
and close all pending transactions.
Coordinate, reorganize shipping schedules upon stock level & managing distribution
over 60 branches to consolidate loads, maximize vehicle usage, or limit the
movement.
Delivering cost savings for the company.
Recommend improvements to existing or planned logistics processes.
Tracking products to make sure they arrive at their destination.
Identifying & analyzing logistical problems and producing new solutions.
Revising commercial invoices.
Any other ad-hoc tasks as assigned.


Company Details

Te Data (multinational)

Giza, Egypt, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Jul 2009 to present (7 years 5 months)
Customer care representative at Etisalat masr

Experience Details

Customer care representative

Customer Service/Support

Entry Level

Providing support to customers over the phone.
Receiving inquiries answered them and logged them on the system.
Solving complaints from unpleasant and upset customers in professional and effective manner.
Coordinate with various departments through system requests and personal emails to resolve customer complaints.
Utilize all available resources and tools to ensure first call resolution and customer satisfaction.
Serving most of etisalat Queues regarding segmentations.
Commitment to etisalat Quality & AHT.


Company Details

Etisalat masr (multinational)

Egypt

N/A

Telecommunications

www.etisalat.com.eg

Jul 2008 to Jul 2009 (1 year)
Coordinator (volunteer) at Gam3yt 7maya

Experience Details

Coordinator (volunteer)

Administration

Entry Level

N/A


Company Details

Gam3yt 7maya

Egypt

N/A

Human Resources

N/A

Jun 2006 to Jun 2007 (1 year)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saidia

Egypt

2003

C / Good / 65 - 75%

N/A

saidia
2003

Certifications

Certificate details

• Certified international supply chain manger

Jan 2015

N/A

N/A

N/A

IPSCMI

N/A

Training and Courses

Training/Course Details

Logistics Management by World trade institute

Oct 2014

World trade institute

N/A

Training/Course Details

• Supply chain Management course

Mar 2014

Canadian Academy

N/A

Training/Course Details

General English course

Dec 2007

American university in Cairo

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationCommunicatorComplaintCoordinatorCustomer Care RepresentativeCustomer ServiceEnglishEtisalat MasrFootballFrenchGPSGYMGeneral English CourseHuman ResourcesInventory Control.LeaderLogistic Management.LogisticsLogistics Management By World Trade InstituteOracleOrganizerProblem SolverProcurement Management.Senior Outlets And Logistics Support;SocialSocializeSupportTe DataTelecommunicationsTransportationTravelingWarehouses And Storage. Certified International Supply Chain Manger Supply Chain Management Course

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

GPS

GPS

: Expert

: Extreme - I love it!

:

Less than 1 year

oracle

oracle

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

complaint

complaint

: Expert

: Extreme - I love it!

:

3-5 years

Logistic management.

Logistic management.

: Advanced

: High

:

3-5 years

Inventory control.

Inventory control.

: Advanced

: High

:

3-5 years

Warehouses and storage.

Warehouses and storage.

: Advanced

: High

:

3-5 years

Procurement management.

Procurement management.

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Organizer, Problem Solver, Social

Online Presence

https://www.linkedin.com/profile/edit?trk=nav_responsive_sub_nav_edit_profilehttps://www.facebook.com/mido.galal

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