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Fekry elsefery

Hotel Front Desk Receptionist

Cairo, Egypt

Work Experience

  • Hotel Front Desk ReceptionistFull Time

    xperience kirosiez parkland hotel sharm Elsheikh

    Mar 2022 - Jan 2023 -10 months

    Egypt , South Sinai

    • Job Details:Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace.
  • Hotel Front Desk ReceptionistFull Time

    Grand hotel Sharm Elsheikh

    Mar 2020 - Feb 2021 -11 months

    Egypt , South Sinai

    • Job Details:Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace.
  • Telephone operator - (order taker )Full Time

    Dreams beach Resort SHARM ELSHEIKH

    Mar 2019 - Jan 2020 -10 months

    Egypt , South Sinai

    • Job Details:- Responsible for answering all telephone calls and prioritizing said calls. - Responsible for guest orders from room or pool area via phone or any other - ordering devices like mobile apps . - helps people direct telephone calls . - Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls . - provide recommendations and suggestions to guests upon request. - Be knowledgeable of all services, facilities and products offered by the hotel. - Display excellent conversation skills and selling techniques at all times . - Report positive and constructive guest feedback to the manager . - Report cleanliness and maintenance issues to the immediate supervisor .
  • customer service sales specialistFull Time

    Amricana company

    Feb 2018 - Jan 2019 -11 months

    Egypt , Cairo

    • Job Details:Assisting in resolving customer complaints/disputes. Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details.
  • Education

    • Bachelor's Degree in Sociology

      Faculty of Arts

      Jan 2020 

    Skills

    • Inside Sales
    • Sales
    • Indoor Sales
    • Reception
    • Hospitality
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Russian

      Intermediate
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