
Fekry elsefery
Hotel Front Desk Receptionist
Cairo, EgyptWork Experience
Hotel Front Desk ReceptionistFull Time
xperience kirosiez parkland hotel sharm Elsheikh
Mar 2022 - Jan 2023 -10 months
Egypt , South Sinai
- Job Details:Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace.
Hotel Front Desk ReceptionistFull Time
Grand hotel Sharm Elsheikh
Mar 2020 - Feb 2021 -11 months
Egypt , South Sinai
- Job Details:Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace.
Telephone operator - (order taker )Full Time
Dreams beach Resort SHARM ELSHEIKH
Mar 2019 - Jan 2020 -10 months
Egypt , South Sinai
- Job Details:- Responsible for answering all telephone calls and prioritizing said calls. - Responsible for guest orders from room or pool area via phone or any other - ordering devices like mobile apps . - helps people direct telephone calls . - Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls . - provide recommendations and suggestions to guests upon request. - Be knowledgeable of all services, facilities and products offered by the hotel. - Display excellent conversation skills and selling techniques at all times . - Report positive and constructive guest feedback to the manager . - Report cleanliness and maintenance issues to the immediate supervisor .
customer service sales specialistFull Time
Amricana company
Feb 2018 - Jan 2019 -11 months
Egypt , Cairo
- Job Details:Assisting in resolving customer complaints/disputes. Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details.
Education
Bachelor's Degree in Sociology
Faculty of ArtsJan 2020
Languages
Arabic
FluentEnglish
FluentRussian
Intermediate