FS

Fayzah Sabbagh

Technical Support Representative

Damascus, Syria

Work Experience

  • Technical Support Representative

    Software Company

    Apr 2024 - Apr 2025 -1 yr

    Syria

    • Job Details:Guided users through step-by-step solutions and provided detailed technical instructions. Troubleshot software errors, installation issues, and system performance problems.

  • Call Center & Secretary

    Training & Development Center

    Apr 2023 - Apr 2024 -1 yr

    Syria

    • Job Details:Handled data entry tasks, ensuring accurate and up-to-date customer information. Followed up with clients regarding appointments, service feedback, and promotions. Provided customer support by handling inquiries, booking appointments, and explaining services.

  • Customer Service & Technical Support

    Telecommunications Company

    Apr 2022 - Apr 2023 -1 yr

    Syria

    • Job Details:Provided customer support via inbound and outbound calls, assisting with inquiries, complaints, and service issues. Handled high call volumes, maintaining professionalism and empathy in every interaction. Guided customers through troubleshooting steps for internet and mobile services. Collaborated with technical teams to escalate complex issues and ensure timely resolutions. Processed service upgrades, cancellations, and new subscriptions based on customer needs.

    • Education

    • Bachelor's Degree in Computer Science

      The Virtual University

      Jan 2022 

    • Bachelor's Degree in English Literature

      Damascus University

      Jan 2022 

    Skills

    • MS Office
    • Problem Solving
    • G suite
    • Active listening
    • Communication skills
    • Teamwork
    • phone etiquette
    • written communication

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • Spanish

      Intermediate
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