Fayrouz ibrahim nazmy
Hard worker
Cairo, EgyptWork Experience
Call centre trainerFull Time
Alex bank
Jun 2016 - Present -9 yrs, 1 month
Egypt , Cairo
- Job Details:Call center trainer & quality officer
Call center agentFull Time
Alex bank
Feb 2014 - Jun 2016 -2 yrs, 4 months
Egypt , Cairo
- Job Details:➢ Answers the calls & inquiries by clarifying desired information; researching, locating, and providing information. ➢ Troubleshooting and resolving customer problems and concerns regarding the bank’s products or services. ➢ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. ➢ Identifying and escalating customer issues to the appropriate department, as well as executing banking transactions and cross-selling products or special promotions. ➢ Maintains call center database by entering information.
Call center agentFull Time
Raya contact center
May 2012 - Apr 2013 -11 months
Egypt , Cairo
- Job Details:➢ Answers the calls & inquiries by clarifying desired information; researching, locating, and providing information. ➢ Troubleshooting and resolving customer problems and concerns regarding the bank’s products or services. ➢ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. ➢ Identifying and escalating customer issues to the appropriate department, as well as executing banking transactions and cross-selling products or special promotions. ➢ Maintains call center database by entering information.
Education
Bachelor's Degree in Accounting
faculty of commerceJan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
nabwya moussaJan 2008
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Summer Course Training
Alex bank·2011