Fayrouz abdelmoneim Salem

Customer Success Specialist

• Job Details:Manage and maintain a portfolio of clients, ensuring satisfaction and retention. Serve as the primary point of contact for customers, handling inquiries and resolving issues efficiently. Identify opportunities to upsell and cross-sell products and services, contributing to business growth. Develop and maintain long-term relationships with clients by understanding their needs and providing tailored solutions. Assist in drafting contracts, proposals, and reports, ensuring accuracy and compliance. Monitor key account performance metrics and provide recommendations to improve customer engagement. Collaborate with sales and support teams to ensure seamless service delivery and customer success.

Volunteer, UNICEF Project - Learning Loss

• Job Details:Conducted assessments and interviews to evaluate program effectiveness and beneficiary needs. Provided mentorship and guidance to students, ensuring progress and engagement. Coordinated field visits and prepared reports for program stakeholders.

International Relations CoordinatorFull Time

• Job Details:Managed relationships with international stakeholders, fostering collaboration and partnership opportunities. Led communication efforts between EOHR and global organizations to expand program impact. Assisted in proposal development and grant applications to support international projects.