Fayez Ossam

Work Experience

Harvey Nichols Doha

Sep 2017 - Jun 2019 -1 yr, 9 months

Qatar , Doha

Job Details:Exclusive luxury brand experience - Duty Manager- 20 members of staff - 300 meters sq floor- Business plan achievements for Dec18- 1st Quarter,19, April,19 by 117%.- Weekly reports- Stockroom management- Luxury training & play role- Business ideas creativity- Customer service satisfaction- CRM- Managing schedules, appraisals and weekly trainings- Internal incentive scheme Client Service Manager at Harvey Nichols Doha Managing Personal Shoppers - Tailoring Department - Duty Manager - Personal Shoppers strategy- Driving conversion - 5 VIP show rooms operation- VIP services- Luxury selling training to store staff- Build store system operation- Handling objections and complains- Follow up program and service after purchase- recruitment process for the store

Jun 2015 - Aug 2017 -2 yrs, 2 months

Egypt , Cairo

Job Details:3 stores daily operation- 16 members of staff- Business plan achieved in Kop July, Sept.15, Vince C. Sept. till Dec.16- Sandro May-June17 - Managing and motivating staff - Developing, research- Market trends Awareness- Handling Glitches- Evaluating staff- Visual merchandising- Designated trainer- Recruitment interviews- - Receiving/Managing shipment deliveries

Bachelor's Degree in Faculty of Arts tour guiding department
Ain Shams University (ASU)
Jan 2007