Fayez Ghobrial

Head of Accounts, Media and OperationsFull Time

• Job Details:• Liaising with superior to make decisions for operational activities and set strategic goals. • Maintaining very good relationships with strategically important and large consumers, across different industries, such as: Automotive, FMCGs, Health, Banking, Retail, etc. • Identifying and reporting threats, results and opportunities on both internal and external levels. • Planning and monitoring the day-to-day running of business to ensure smooth progress across all departments • Supervising staff from different departments and provide constructive feedback. • Oversee customer support processes and organize them to enhance customer satisfaction. • Manage relationships/agreements with external publishers/suppliers to ensure that the business receives constant leads on potential key clients. • Monitoring the activities and the performance of the entire account management department. • Working under pressure in a high-volume processing environment. • Managing the design team traffic sheet in collaboration with the Art Director. • Measuring the department’s performance, weighing it against the business’s targets and KPIs, to identify areas for improvements. • Working closely with the HR department to ensure efficient executions of duties and overall performance at all levels.