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Fawzy Walaa eldien Fawzy

VDSL technical support agent at Vodafone Egypt

Helmeyat Alzaytoun, Cairo, Egypt

Work Experience

  • VDSL technical support agentFull Time

    Vodafone Egypt

    Mar 2020 - Present -5 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Acknowledging and resolving customer complaints. • Processing orders, forms, applications, and requests. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support
  • Customer Service AgentFull Time

    uber

    Aug 2018 - Jan 2019 -5 months

    • Education

      • Bachelor's Degree in communication engineering

        Akhbar El Youm Academy

        Jan 2013 - Jan 2018 - 5 yr

      Activities

      • IEEE Egyptian student branches congress (ESBC’15) at IEEE

        Volunteering

        Jul 2015 - Aug 2015 -1 month

      Skills

      • Microsoft Office Package
      • Microsoft Outlook
      • Fast Typing
      • Engineering

      Languages

      • Arabic

        Fluent
      • French

        Advanced
      • German

        Beginner
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