
Fawzy Walaa eldien Fawzy
VDSL technical support agent at Vodafone Egypt
Helmeyat Alzaytoun, Cairo, EgyptWork Experience
VDSL technical support agentFull Time
Vodafone Egypt
Mar 2020 - Present -5 yrs, 4 months
Egypt , Cairo
- Job Details:• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Acknowledging and resolving customer complaints. • Processing orders, forms, applications, and requests. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support
Education
Bachelor's Degree in communication engineering
Akhbar El Youm AcademyJan 2013 - Jan 2018 - 5 yr
Activities
IEEE Egyptian student branches congress (ESBC’15) at IEEE
Volunteering
Jul 2015 - Aug 2015 -1 month
Languages
Arabic
FluentFrench
AdvancedGerman
Beginner