FM

Fatmah Mohamedd

Supervisor at Teleperformance

Cairo

Work Experience

  • Supervisor

    Teleperformance

    Feb 2024 - Present -5 months

    • Job Details:Coaching agents when providing customers incorrect information or following wrong rules. Control the floor and take action with the agent if necessary. Following up with outliers and handling customers when they need to talk to a manager.

  • Customer Support Representative

    Teleperformance

    Nov 2023 - Feb 2024 -3 months

    • Job Details:Assisting the customer in tracking their orders, solving their problems with damaged products that do not match the description and helping them get the orders at the pickup points.

  • Translator and Interpreter

    Nikimt Atomstroy

    Oct 2022 - Nov 2023 -1 yr, 1 month

    • Job Details:Translating between Russian engineers and Egyptian workers on construction sites.

  • Customer Support Representative

    Concentrix

    Jan 2022 - Oct 2022 -9 months

    • Job Details:Helping customers to modify, cancel reservations and file a complaint against hotels and accommodations. Solving the problems facing customers and providing them with all information that they need.

    • Skills

    • Team Building
    • Problem Solving
    • Soft Skills
    • Decision Making
    • Teaching skills
    • handling skills

    Languages

    • Arabic

      Beginner

    • Russian

      Beginner

    • English

      Beginner
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