Fatmah Ali

Account Manager

Cairo, Egypt

Jan 2023 - Aug 2023 -7 months

Milezmore

Mar 2022 - Oct 2022 -7 months

Job Details:-Develop trust relationships with a portfolio of major clients to ensure strategic long term partnerships. -Provide responsive customer service and resolve client issues quickly and efficiently. -Analyze supply chain processes and recommend methods to improve efficiency. -Maintain communication with existing clients. -Cultivate new client relationships. -Proactively identify problems and implement effective solutions. -Develop and maintain customer portfolios, contact lists, and customer records; manage sales data, activities, notes, next steps in an organized fashion. -Maintain advanced knowledge of the Company’s service offerings; Create innovative solutions to convey the Company’s services.

customer support team leaderFull Time
Jun 2021 - Sep 2022 -1 yr, 3 months
- Job Details:- Handle daily day-to-day operations. -Listen and address team concerns in an effective and timely manner. -Managing queues and design schedules based on the incoming inflow. -Deliver training sessions and soft skills sessions. - Meet with the tech team to provide feedback regarding the new feature launched by them. -Design development and growth plan for the team members
customer support SpecialistFull Time
Sep 2019 - Jun 2021 -1 yr, 9 months
- Job Details:Handled merchant's inquiries throw tickets. Handled VIP customers and accounts. Address the issue to the concerned department if needed and make sure that the issue is completely resolved. Answer incoming phone calls and provide support to customers. Contact the hubs to solve the customer issues.

Dec 2018 - May 2019 -5 months

Job Details:Answer incoming phone calls and provide support to customers experiencing technical problems of all kinds. Handled business customers. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. Schedule a repair crew to fix problems on-site if customer tech problems cannot be handled over the phone. Advise the customers with the relevant TV and internet package for their needs. Handle the home services issues such as IP TV, Landline, internet, and the corporate's internet issues. Show empathy and deliver high-quality service.

Bachelor's Degree in Mass communication
Akhbar El Youm Academy
Jan 2014 - Jan 2018 - 4 yr