Fatma al-zahraa Mohamed Ayad

Banque Misr

• Email & social media ModeratorFull Time

  Aug 2022 - Present -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:Reply to comments on Facebook, Instagram , Twitter ,Linkedin page Follow up on the reviews and comments of BM online & BM wallet applications on Google play & App store Reply to inquiries from customers about products and services of the bank follow up investigations of customer’s complaints and reply with the feedback with outbound mails
• Call Center AgentFull Time

  Mar 2021 - Aug 2022 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:Answer to customer’s inquiries about products and services of the bank Handle customer’s complaints