FR

Fatma Elzahraa Raslan

Virtual Assistant

Cairo, Egypt

Work Experience

  • Virtual Assistant

    Virtual Worker Now

    Jun 2024 - Jun 2025 -1 yr

    Egypt

    • Job Details:Responsible for managing schedules, handling communication tasks, and data entry.

  • Subject Matter Expert

    Concentrix

    Apr 2021 - Apr 2022 -1 yr

    Egypt

    • Job Details:Provided advanced knowledge, guidance, and support to enhance the effectiveness of the retention team.

  • Operations Supervisor

    Concentrix

    Feb 2021 - May 2024 -3 yrs, 3 months

    Egypt

    • Job Details:Led a team of customer success agents, focusing on delivering exceptional customer experiences and achieving operational goals.

  • Retention Representative

    Concentrix

    Apr 2020 - Apr 2021 -1 yr

    Egypt

    • Job Details:Played a crucial role in maintaining customer loyalty and reducing churn rates by addressing customer concerns.

    • Education

    • Bachelor's Degree in English Literature

      Ain Shams University (ASU)

      Jan 2016 - Jan 2020 - 4 yr

    Skills

    • Microsoft Word
    • Microsoft Office
    • Microsoft Powerpoint
    • Microsoft Excel
    • Trello
    • Slack
    • Google drive
    • Google Docs
    • Asana
    • Monday.com
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • German

      Beginner
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