Fatma Elteliny

Emirates Nbd Bank

• TeamleaderFull Time

  Mar 2020 - Present -5 yrs, 4 months

  Egypt , Cairo

  • Job Details:leading teams of 10-15 customer service officers are ho help clients through all digital channels
• Customer relationship center auditorFull Time

  Jan 2020 - Apr 2020 -3 months

  Egypt , Cairo

  • Job Details:Reviewing requests and complaints submitted by customer service officers to ensure officers’ adherence to bank policies and procedures.
• Customer Service ConsultantFull Time

  Aug 2018 - Jan 2020 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:Assisting clients with their inquiries, requests and complaints through an exchange of phone calls and emails. Educating about, promoting and crosselling bank’s products. Handling assigned tasks by team leaders such as monitoring calls of new comers and coaching them. Adhering to bank’s quality and policies.