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Fatma El Zahraa Sayed Hafez

Call center operation & customer service at Commercial International Bank (CIB)

Helwan, Cairo, Egypt

Work Experience

  • Admin AssistantFull Time

    National Bank Of Egypt

    Aug 2019 - Present -5 yrs, 11 months

    Egypt , Cairo

    • Job Details:Highly detail-oriented to ensure all transactions and records are maintained accurately. Experience in loans portfolio management Manages an assigned credit portfolio to ensure that all internal risk ratings are accurate and kept timely (identifies key business issues, performs financial analysis including forecasting, and collateral analysis). Ms Office (Word &Excel &Power Point and Outlook).

  • Call center operation & customer serviceFull Time

    Commercial International Bank (CIB)

    Aug 2016 - Present -8 yrs, 11 months

    • call center representativeFull Time

      Alex bank

      Jan 2013 - Mar 2014 -1 yr, 2 months

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Languages (spanish- English)

          Ain Shams University (ASU)

          Jan 2013 

        Activities

        • volunteer at 57357 hospital

          Volunteering

          May 2019 - Present -6 yrs, 2 months

        Skills

        • Customer Service
        • Problem solved -
        • Hard Skills
        • Active listening

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        • Spanish

          Intermediate

        Training & Certifications

        • International Driving License (ICDL)

          The Russian Culture Center·2012

        • Spanish language Courses

          Cervantes Institute in Cairo·2011
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