Fatma El Zahraa Azouz – Training and Development Supervisor at Lucky One

Work Experience

Lucky One

Jan 2022 - Present -3 yrs, 6 months

Egypt , Giza

Jun 2021 - Nov 2021 -5 months

Job Details:• Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments. • Design and expand training and development programs based on both the organization’s and the individual's needs • Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization. • Monitor and review the progress of trainees through questionnaires and discussions with managers. • Responsible for the training and development for the assigned mentees. Mentees can either be newly promoted JUMP candidates, existing candidates, or existing candidates on demotion action plan. • Designs individual plans to for the mentees according to the assessment feedback to help the candidate speed the learning process. • Produces training materials for in-house courses • Amends and revise programs as necessary, in order to adapt to changes occurring in the work environment

Soft Skills and Development TrainerFull Time
Aug 2019 - Apr 2020 -8 months
Egypt , Cairo
- Job Details:• Identify training and development needs within the account through the job analysis, and regular consultation with the business managers • Design and expand training and development programs based on the needs of the account and the individuals “Agents – SMEs” • Monitor and review the progress of trainees through questionnaires and discussions with managers • Delivering and overseeing the training of individuals and groups of employees • Delivering Soft Skills Training for the new batches – Training material got created and delivered to 5 batches since joining the company. • Perform administrative tasks such as monitoring costs, scheduling classes with the workforce team, setting up the needed tools.
Team LeaderFull Time
Jun 2018 - Jul 2019 -1 yr, 1 month
Egypt , Cairo
- Job Details:• Conducting face to face interviews to select the most suitable candidates who will match the department requirements. • Develop mentor and manage a team of (15-18) Contact Center Representatives. • Improve performance by setting action plans and setting expectations to the team through the metrics, also sending daily and weekly reports to the agents and the management to let them aware of their performance. • Communicate management information and updates on policies and/or procedures to the operations team.

English in 3 Months

Nov 2017 - Sep 2018 -10 months

Egypt , Cairo

Job Details:• Freelance English teaching using one-to-one approach that customizes and tailors the material according to the learners' needs, goals and level. • Planning, preparing and delivering lessons help adults who seek a quick and effective way to reach fluency in the English language. • Preparing and setting tests, examination papers and exercises. • Marking and providing appropriate feedback on oral and written work. • Devising, writing and producing new materials, including audio and visual resources.

College Diploma in Human Resources Management
American University in Cairo (AUC)
Jan 2016 - Jan 2017 - 1 Year
Bachelor's Degree in Mass Communication
Ain Shams University (ASU)
Jan 2009 - Jan 2013 - 4 yr