FA

Fatma EL-Zahraa Ahmed Ali

Call Center Agent at Consumer protection Agency

Giza, Giza, Egypt

Work Experience

Elmarakby Steel

  • Recruitment CoordinatorFull Time

    Sep 2023 - Feb 2024 -5 months

    Egypt

    • Job Details:Creating Job posts and Advertisements for open vacancies. • Screening applications According to requirements. • Making phone-screening interviews with candidates matched to requirements. • Contact suitable candidates to invite them for HR and technical interviews. • Making English and Excel tests for some applicants. • Interview Candidates and create evaluations for every candidate regards the position. • Making a shortlist with the highest-scored applicants for Technical and personal evaluations. • Discussing job offer details with the accepted Candidate and sending an email with the job offer documented and employment documents required. • Recording all applicants’ data to the database
  • HR InternFull Time

    Jun 2023 - Present -2 yrs, 1 month

    Egypt , Giza

    • Job Details:Creating Advertisements for open vacancies  Filtering the applicants According to the requirements.  Contact suitable applicants to inform them of interview details.  Making English and Excel tests for some applicants  Choosing suitable candidates from the personal interview  Inform Mangers of the suitable candidates to arrange 2nd interview  Recording all applications data to Track all Applicants  Contact the chosen candidates to inform them of the required documents to prepare it for the hiring process.
  • Call Center AgentFull Time

    Consumer protection Agency

    Oct 2022 - Present -2 yrs, 9 months

    Egypt , Giza

    • Job Details:Duties and responsibilities : - Receiving and recording consumer complaints. -Tracking complaints under verification. - Inform consumers with their legal possession.
  • Education

    • Bachelor's Degree in Accounting ( Financial Accounting )

      Cairo University (CU)

      Jan 2018 - Jan 2022 - 4 yr

    Activities

    • Organizational Volunteer at Resala charity Mohandessen branch “Anwar Resala

      Volunteering

      Jul 2021 - Oct 2021 -3 months

    • HR volunteer at Resala Charity Organization Mohandeseen branch ( Anwar Resala )

      Volunteering

      Jan 2021 - Oct 2021 -9 months

    • Marketing Workshop Participant at K-Vector Foundation

      Student Activity

      Feb 2020 - Mar 2020 -1 month

    • Participant at Cairo university Leaders Program Preparation Camp

      Student Activity

      Jul 2019 - Aug 2019 -1 month

    Skills

    • Microsoft Word
    • Microsoft Excel

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Future Bankers program

      Cairo university·2022
    • Financial Inclusion ( Virtual Training )

      CIB Bank·2021
    • How to be HR

      Online course·2020
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