FA
Fatma EL-Zahraa Ahmed Ali
Call Center Agent at Consumer protection Agency
Giza, Giza, EgyptWork Experience
Recruitment CoordinatorFull Time
Sep 2023 - Feb 2024 -5 months
Egypt
- Job Details:Creating Job posts and Advertisements for open vacancies. • Screening applications According to requirements. • Making phone-screening interviews with candidates matched to requirements. • Contact suitable candidates to invite them for HR and technical interviews. • Making English and Excel tests for some applicants. • Interview Candidates and create evaluations for every candidate regards the position. • Making a shortlist with the highest-scored applicants for Technical and personal evaluations. • Discussing job offer details with the accepted Candidate and sending an email with the job offer documented and employment documents required. • Recording all applicants’ data to the database
HR InternFull Time
Jun 2023 - Present -2 yrs, 1 month
Egypt , Giza
- Job Details:Creating Advertisements for open vacancies Filtering the applicants According to the requirements. Contact suitable applicants to inform them of interview details. Making English and Excel tests for some applicants Choosing suitable candidates from the personal interview Inform Mangers of the suitable candidates to arrange 2nd interview Recording all applications data to Track all Applicants Contact the chosen candidates to inform them of the required documents to prepare it for the hiring process.
Call Center AgentFull Time
Consumer protection Agency
Oct 2022 - Present -2 yrs, 9 months
Egypt , Giza
- Job Details:Duties and responsibilities : - Receiving and recording consumer complaints. -Tracking complaints under verification. - Inform consumers with their legal possession.
Education
Bachelor's Degree in Accounting ( Financial Accounting )
Cairo University (CU)Jan 2018 - Jan 2022 - 4 yr
Activities
Organizational Volunteer at Resala charity Mohandessen branch “Anwar Resala
Volunteering
Jul 2021 - Oct 2021 -3 months
HR volunteer at Resala Charity Organization Mohandeseen branch ( Anwar Resala )
Volunteering
Jan 2021 - Oct 2021 -9 months
Marketing Workshop Participant at K-Vector Foundation
Student Activity
Feb 2020 - Mar 2020 -1 month
Participant at Cairo university Leaders Program Preparation Camp
Student Activity
Jul 2019 - Aug 2019 -1 month
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Future Bankers program
Cairo university·2022Financial Inclusion ( Virtual Training )
CIB Bank·2021How to be HR
Online course·2020