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Fatma muhammad

Call Center Agent at Avon

Ain Shams, Cairo, Egypt

Work Experience

  • Account ManagerFull Time

    R2s Logistics

    Jul 2022 - Present -3 yrs

    Egypt , Cairo

    • Job Details:Act as the main point of contact in all matters relating to client concerns and needs. Build and strengthen client relationships to achieve long-term partnerships. Maintain accurate client records, keeping track of any contract updates and renewals. Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. Take inquiries and requests from customers and address their needs. Generate progress reports to give to clients and higher-ups within the organization.
  • Returns Acount managerFull Time

    Brimore

    Nov 2021 - Present -3 yrs, 8 months

    Egypt , Cairo

    • Delivery success coordinatorFull Time

      Brimore

      Oct 2021 - Present -3 yrs, 9 months

      Egypt , Cairo

      • Call Center AgentFull Time

        Avon

        Nov 2020 - Present -4 yrs, 8 months

        Egypt , Cairo

        • Education

          • Bachelor's Degree in Faculty Of Arts .. Ancient European Civilization

            Ain Shams University (ASU)

            Jan 2016 - Jan 2019 - 3 yr

          • High School - Thanaweya Amma

            shoubra el thanwya banat

            Jan 2015 

          Skills

          • Microsoft Office
          • Customer Support
          • Operations Management
          • HTML
          • Call Center
          • Logistics Operations
          • CSS
          • JavaScript

          Languages

          • English

            Advanced
          • Italian

            Beginner
          • Greek

            Beginner

          Training & Certifications

          • Front end developer

            Albonyanalmarsos - كالبنيان المرصوص·2023
          • Front End Diploma

            IT Sharks·2021
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