FY

Fatma Omar Youssef

Senior Client Support Coordinator

Manial, Cairo, Egypt

Work Experience

fetchr

  • Senior Client Support CoordinatorFull Time

    Jan 2017 - Jul 2019 -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Attract potential customers by answering product and service questions suggesting information about our services. • Assist with the organization of events as necessary. • Maintains customer records by updating account information. • App support coordinator

  • Senior Support CoordinatorFull Time

    Feb 2016 - Jan 2017 -11 months

    Egypt , Cairo

    • Job Details:• Handling SMB accounts. • Handling queries and complaints from Customers and clients. • Daily weekly and monthly reports to clients, and upper management with the revenues. • Onboarding new clients to Fetchr process and services, set up and handle the account Financially and operationally until it goes live. • Worked as a client support coordinator for the VVIP clients as their point of contact operationally Conduct training for the newly joined colleagues. • Handling clients' invoices with detailed reports for their number of deliveries on a monthly basis.

  • Senior Technical SupportFull Time

    TelePerformance

    Jun 2014 - Feb 2016 -1 yr, 8 months

    Egypt , Cairo

    • Job Details:• Attract potential customers by answering product and service questions suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves service problems by clarifying the complaint determining the cause of the problem selecting and explaining the best solution to solve the problem following up to ensure.

  • Senior TelesalesFull Time

    FAS International

    Mar 2012 - Jul 2014 -2 yrs, 4 months

    Egypt

    • Job Details:• Provides financial service to foreigner clients. • The job requires the ability of determining the client's statues with our offer. Whether they are qualified or not for service.

    • Education

    • Bachelor of Arts and Education in Education

      Helwan University

      Jan 2004 - Jan 2008 - 4 yr

    • Bachelor's Degree in Education

      Helwan University

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      El Nile

      Jan 2004 

    Achievements

    Issued June 2020. No Expiration Date Complete Guide to Social Media Marketing ( Eduonix) Issued June 2019. No Expiration Date Social Media Marketing Certificate (eMarketing INSTUATUE) Issued Nov 2019. No Expiration Date Google Ads Search Certification Participated in many Volleyball championships (Aviation team). • Egypt cup Championship. • Periodical championship.

    Skills

    • Supply Chain
    • Customer Service
    • Sales
    • Digital Marketing
    • Social Media

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Write Professional Emails in English

      Coursera·2020

    • Negotiation Techniques

      John Essmat Consultancy·2020

    • Complete Guide To Social Media Marketing

      EDUONIX·2020

    • Social Media Marketing

      eMarketing Institute·2020

    • Google Ads Search Certification

      Google AdSense·2019

    • Digital Marketing Diploma, Marketing

      DM Arts Academy·2019

    • 2009 Basic Business Skills Acquisition (BBSA) program

      Future Generation Foundation·2009

    • Basic Business Skills Acquisition (BBSA)

      Future Generation Foundation·2009
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