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Fatma Ashraf Younis

Technical Support Specialist

Hadayek Alahram, Giza, Egypt

Work Experience

  • Technical Support SpecialistFull Time

    Xceed

    Jun 2016 - Oct 2018 -2 yrs, 4 months

    Egypt , Cairo

    • Technical support representative peer mentorFull Time

      Xceed

      Feb 2014 - Jun 2016 -2 yrs, 4 months

      Egypt , Cairo

      • Job Details:Monitor calls for new agents and help them to use company system in professional way

    • Technical support represntativeFull Time

      Xceed

      Jul 2012 - Feb 2014 -1 yr, 7 months

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Computer Science - Information system department

          Akhbar El Youm Academy

          Jan 2007 - Jan 2011 - 4 yr

        • High School - Thanaweya Amma

          Second Secondary School

          Jan 2007 

        Skills

        • Technical Support
        • Customer Support
        • Computer Science
        • Administrator
        • Database
        • Database Administrator
        • Information Technology (IT)
        • SQL
        • Oracle

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Oracle Database Administrator 11g, SQL, PL/SQL, Linux

          Computek training center·2011
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