Fatma Samy

CRM Technical Lead at Intercom Enterprises

Hadayek Alkobba, Cairo, Egypt

Feb 2020 - Present -5 yrs, 5 months

Egypt , Cairo

Jun 2018 - Feb 2020 -1 yr, 8 months

Egypt , Cairo

Link Development

Jan 2016 - May 2018 -2 yrs, 4 months

Egypt , Cairo

Job Details:1. Leading a technical team to deliver small and medium software projects as appropriate to maintain deliverable quality and timelines. 2. Conduct Requirements review, code review for developers and create high & low level design for the application architecture. 3. Fully resolve technical issues including performance and functionality issues. And resolve production problems and software release issues 4. Report issues and project status of modules to Project Manager 5. Deploy the application on the customer side, and conduct training on the application to the customer and prepare recorded or documented tutorials for it. 6. Coordinate with other teams to resolve issues and integrate enhancements as needed.

Senior Solution DeveloperFull Time
Jan 2013 - Jan 2016 -3 yrs
Egypt , Cairo
- Job Details:In addition to my development tasks, I am acting as Team leader and project owner for some projects. I am responsible for the delivery of the project on time with high quality, I communicate with developers, business analysts, quality control engineers and team leaders to accomplish the project's tasks as required.
Solution DeveloperFull Time
Oct 2010 - May 2013 -2 yrs, 7 months
Egypt , Cairo
- Job Details:I was responsible for development and documentation of new requirements, enhancements and fixes. I participated in the design of some of them.

Agile Foundation Certificate
Software Engineering Competence Center - SECC·2017
Introduction to Agile Foundation
Software Engineering Competence Center - SECC·2017
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Microsoft Dynamics CRM Customization and Configuration
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Microsoft Dynamics CRM Application
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MCPS: Microsoft Certified Professional
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