Fatma Ragab Ibrahim

Software Sales Coordinator

• Job Details:Receiving leads from social media sheet and importing them on CRM. Update the master sheet with new contracts. Daily controlling on the master sheet (hold problem cases - progress dates - demo accounts). Follow up with KSA team about their customers and their target. Preparing service sheets from new clients and sending them to the support team via mail. Price quotations and service sheets responsibility. Follow up collection with our customers. Prepare daily, weekly and monthly reports to the direct manager. Follow up with old clients after meetings. Make all of customer’s contracts. Make all of reports about SDR and sales team and send all of them to the direct manager.

Sales Coordinator

• Job Details:Download the contracts and excel sheet on Google Drive and the mail sent by sales. Reviewing the contract, legal papers, and the customer's national ID. Reviewing the excel sheet, and solving sales mistakes in the excel sheet. Sending the mistakes in the contract to sales to fix them and send them again. Uploading valid contracts on the company's system, which is the MMS. Follow up on the contracts that were uploaded to the system the next day with the operations team. Follow-up notes sent by the operations team on Slack application. Prepare the collected reports and send them to the bank. Follow up on sending the POS to the merchant and activating it successfully. Monitor and solve POS problems to reach good service. Changing the IBAN and account number at the request of the merchant, and following up the change on the GSDK (the company's system).

Customer Service

• Job Details:Supporting male and female students in paying tuition fees and books. Support employees in paying their bills and telephone services providing electronic services to everyone in the university. Supporting staff, male and female students with regard to electronic services for student affairs. Collecting the amount at the end of the day and delivering it to the Egyptian post.