FR

Fatma Rabia

Call Center Agent

Work Experience

  • Call Center Agent

    Bernasos Company

    May 2024 - May 2025 -1 yr

    • Job Details:Answered customer inquiries and resolved complaints. Used SAP and Oracle CRM for data entry.

  • Receptionist and Secretary

    Labeute Clinic

    May 2023 - May 2024 -1 yr

    • Job Details:Managed reception area and patient inquiries.

  • ADSL Telesales

    Etisalat

    May 2022 - May 2023 -1 yr

    • Job Details:Achieved sales targets and contributed to team success.

  • ADSL Telesales

    Vodafone

    May 2021 - May 2022 -1 yr

    • Job Details:Handled ADSL sales and customer inquiries.

    • Education

    • Bachelor's Degree in Business Administration

      Cairo University (CU)

      Jan 2025 

    Skills

    • Digital Marketing
    • Negotiation
    • Communication
    • Critical Thinking
    • Microsoft Excel (Advanced Formulas, Pivot Tables)
    • SAP & Oracle CRM
    • Teamwork

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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