Fatma Mounir ElShehaby

Customer Service Specialist at Banque Misr

6th of October, Giza, Egypt

Jul 2021 - Present -4 yrs

Egypt , Giza

Job Details:Welcome customers to obtain information and explain available services. Increasing the branch customer base Cross selling all the bank’s products. Ensure service Excellency. Perform an outside call to increase the branch customer base Selling all kinds of the bank products i.e., retail products, liabilities, etc.) Internally and externally to increase the client's base. Feed the system with all information obtained from customers. Open all types of accounts (current, savings, time deposit, saving certificates). Follow up cases presented to the card center and other concerned parties to monitor approved / rejected cases and time span. Answer customer inquiries and correct errors. Presents funds received from customers to the Teller for deposit & obtain receipt for customers Helps customer complete any application Receiving complaints from customers & register them & deliver it to the concern person Solve client’s problems within my responsibility Handling all inquiry received from clients (position – statements – T/Ds maturity).

CIB Bank

Jan 2019 - Jun 2021 -2 yrs, 5 months

Egypt , Giza

Job Details:*Answer incoming calls and send emails to various departments to solve customer's issue.  Management and resolve customer complaints.  Sell products and place customer orders in the computer system.  Identify and escalate issues to supervisors.  Provide product and service information to customers.  Document all call information according to standard operating procedures.  Follow up customer calls where necessary.  Research required information using available resources.  Route calls to appropriate resources.

Bachelor's Degree in accounting
Cairo University (CU)
Jan 2014 - Jan 2018 - 4 yr
Bachelor's Degree in Accounting
Cairo University (CU)
Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
Elsaida Khadigah Thanwaya
Jan 2014